Shipping policy
Shipping Policy
At Auroop, we aim to deliver your order as quickly and reliably as possible. Please review the details below.
---1. Order Processing
All orders are processed within 1–2 business days after payment is completed.
Orders placed on weekends or holidays may experience slight delays.
---2. Estimated Delivery Time
Delivery times vary depending on your location. Below are general estimates:
- United States: 2–5 business days
- United Kingdom & Europe: 6–10 business days
- Australia & New Zealand: 5–10 business days
- Asia (Japan, Korea, Singapore, etc.): 4–8 business days
- Canada: 8–15 business days
Note: Delivery times are estimates and may vary depending on logistics conditions.
---3. Shipping Details
All delivery times are calculated in business days and exclude weekends and public holidays.
We currently ship to selected countries and regions. If your location is not supported, please contact us for assistance.
---4. Taxes & Duties
Depending on your country’s customs regulations, import taxes or duties may apply.
These charges are the responsibility of the customer, as we do not control or predict customs fees.
---5. Tracking Information
Once your order has been shipped, you will receive an email with a tracking number.
- Tracking may take 24–48 hours to update
- Delays in tracking updates may occur during peak periods
If you experience any issues with tracking, please contact us at support@auroop.com.
---6. Delays
Shipping delays may occur due to factors beyond our control, including:
- Customs clearance
- Weather conditions
- High shipping demand or holidays
In case of delays, we will do our best to assist you and provide updates.
---7. Order Cancellation
- Orders can be canceled for a full refund before shipment
- Once the order has been shipped, it cannot be canceled
8. Lost or Delayed Packages
If your package is delayed or marked as delivered but not received:
- Please check with neighbors or your local carrier first
- Contact the shipping carrier using your tracking number
If you still need assistance, contact us at support@auroop.com, and we will help investigate the issue.
---9. Contact
If you have any questions regarding shipping, please contact us:
Email: support@auroop.com