Return & Refund Policy

At Auroop, we are committed to providing a smooth and transparent shopping experience. Please review our return and refund policy below.

Eligibility

This policy applies only to products purchased directly from auroop.com.
For any questions, please contact us at: support@auroop.com

Return Window

You may request a return or refund within 14 days of delivery.

Return Types

To ensure fairness, we classify returns into two categories:

1. Defective or Incorrect Items (Free Return)

• The product arrives damaged or defective
• You received the wrong item or color
• The product is significantly different from its description

In these cases, we will offer a replacement or full refund, and cover return shipping costs.

2. Standard Returns (Customer Responsibility)

• Change of mind
• Preference or expectations not met
• Comfort or fit concerns
• App experience or feature preferences

In these cases:

• Customers are responsible for return shipping costs
• Original shipping fees are non-refundable

Important Notes

The following are NOT considered defects:

• App connectivity or Bluetooth issues (device compatibility/settings may vary)
• Differences in health data compared to medical devices
• Personal expectations regarding features or performance

Auroop products are consumer wellness devices, not medical devices.

Return Conditions

• Item must be unused, clean, and in original packaging
• All accessories must be included

We reserve the right to:

• Reject returns that show signs of use
• Apply a restocking fee (up to 20%) if the item is not in original condition

Return Process

1. Email us at support@auroop.com within 14 days of delivery
2. Include your order number + reason for return
3. If defective, provide photos/videos
4. Wait for approval before sending the item back

Note: Returns sent without approval will not be accepted.

Refunds

Full Refund

• Approved defective items
• Items returned in original condition

Partial Refund

We may deduct a fee if:

• Item is used, damaged, or missing packaging
• Return condition affects resale value

Processing Time

Refunds are processed within 7–14 business days after inspection.
Funds will be returned to your original payment method.

Order Cancellation

• Orders can be canceled before shipment for a full refund
• Once shipped, orders must go through the return process

Lost or Damaged Packages

Damaged Packages

Please take photos immediately and contact support@auroop.com with your order details.

Delivered but Not Received

Please check with neighbors or building management first. If still missing, contact the carrier, then reach out to us for assistance.